Location: Poggio Renatico, IT

Duties & Role:

• Supports the Service Management Authority for SLAs and monitors KPIs.
• Primary interface with customers and Service Owners for service management.
• Leads Change and Configuration Management activities.
• Leads development and execution of Project Management Plans.

Skill, Knowledge & Experience:

• Valid security clearance.
• Minimum 2 years ICT service management experience.
• Experience in planning, resource allocation, and risk management.
• Relevant education + 3–5 years experience depending on level.
• Ability to work independently and multitask.
• Team collaboration skills.
• Strong communication skills.
• Stress handling, empathy, customer focus.
• Strong analytical skills.
• English level B2–C1 (STANAG).