Location: Braine-l’Alleud, Belgium (Primary) / Mons & Brussels (Secondary) – 50% on-site, 50% remote.

Duties & Role:

• Platform Administration: Provide Level 2 and Level 3 support for Microsoft Power BI platforms, tracking infrastructure health, capacity, upgrades, and patching.

• ITSM & SLA Compliance: Set up, configure, and maintain IT Service Management (ITSM) ticketing workflows, incident categorization, and alert thresholds to ensure SLA targets are met.

• Dashboard Delivery: Design and deliver tailored Power BI dashboards focused on workforce analytics, duty rotations, and cross-platform migrations.

• Training & Mentoring: Create comprehensive training materials and conduct regular virtual or in-person classroom sessions to enable and empower Power Users.

• SOPs & Documentation: Write and maintain Standard Operating Procedures (SOPs), data gateway runbooks, and architectural guidelines.

Skill, Knowledge & Experience:

• Consulting & Implementation: At least 5 years of experience as a consultant on large-scale enterprise application deployments.

• Power BI Platform Administration: Minimum 3 years managing Power BI Report Server (on-premises) and cloud-based Power BI Services, including configuration and user access controls.

• BI Development & Modeling: 3+ years in data modeling, DAX formulation, and star/snowflake schema designs.

• Database & Support Expertise: 5+ years with MS SQL Server (2014 or higher) alongside 2+ years of Level 2/3 technical support in ITIL-aligned architectures.

• Language Skills: Full professional fluency in English (C1 level or equivalent).

• Security Clearance: Mandatory active NATO Secret security clearance.