Location: Izmir, Turkey (On-site)

Duties & Role:

• Provide 24/7 first-level support for NATO communication systems
• Support digital and hybrid collaboration platforms (WebEx, MS Teams)
• Support tactical radio, VoSIP, video wall, audio, and matrix systems
• Troubleshoot incidents and coordinate with Layer 2/3 support teams
• Support workstations, laptops, printers, and network infrastructure
• Participate in reporting, planning, workshops, and operational support activities

Skill, Knowledge & Experience:

• Experience with Windows Server, Active Directory, and SQL Server
• Knowledge of IT systems administration and troubleshooting
• Experience with software installation, maintenance, backup, and restore
• Experience diagnosing network and infrastructure issues
• Strong problem-solving and incident management skills
• Experience with system updates and infrastructure monitoring