Location: Primarily remote (Cloud Operations Team – Brussels, BEL / The Hague, NL)
Duties & Role:
- Device Management Policies:
a) Configure and manage comprehensive device management policies using Microsoft Intune.
b) Ensure device and data security across the organization. - Application Deployment:
a) Oversee the deployment and management of applications and software updates through Intune.
b) Ensure devices remain secure, up-to-date, and performant. - Conditional Access Policies:
a) Implement and manage conditional access policies and device compliance settings.
b) Protect sensitive organizational resources based on user and device risk levels. - Troubleshooting and Support:
a) Provide expert troubleshooting and technical support for device enrollment, configuration, and management issues.
b) Ensure a seamless user experience. - Device Health Monitoring:
a) Regularly monitor the health and security posture of managed devices.
b) Proactively address vulnerabilities and compliance deviations. - Automation and Scripting:
a) Develop and maintain automation scripts and tools to streamline Intune management processes.
b) Enhance operational efficiency. - Device Lifecycle Management:
a) Collaborate with hardware vendors and procurement teams to manage the lifecycle of corporate-owned devices.
b) Oversee the acquisition, management, and retirement of devices. - App Protection Policies:
a) Configure and enforce Intune app protection policies to secure corporate data on both company-owned and personal (BYOD) devices.
b) Ensure data protection and compliance. - Reporting and Analysis:
a) Generate and analyze reports on device compliance, usage, and management activities.
b) Provide insights into device fleet health and security. - Collaboration with IT Support:
a) Work closely with the IT support team to resolve complex device-related issues.
b) Serve as a subject matter expert in mobile device management. - Documentation and Training:
a) Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows.
b) Provide training and support to other staff as required. - Collaboration and Communication:
a) Collaborate with IT security, compliance, and other relevant teams.
b) Communicate effectively with internal stakeholders.
Skill, Knowledge & Experience:
- Device Management & Intune:
- Strong experience configuring and managing Microsoft Intune environments
- Device policy management, compliance enforcement, and security configurations
- Application & Endpoint Management:
- Application deployment and lifecycle management via Intune
- Endpoint security and performance optimization
- Identity & Security:
- Conditional Access policies and compliance controls
- Understanding of security best practices and regulatory compliance
- Experience with audits and security standards
- Troubleshooting & Support:
- Advanced troubleshooting for device enrollment and management
- Level 2/3 support experience
- Automation & Scripting:
- Experience developing automation scripts for operational efficiency
- Device Lifecycle Management:
- Experience managing corporate device lifecycle (procurement → retirement)
- Monitoring & Reporting:
- Ability to generate and analyze compliance and usage reports
- Collaboration & Communication:
- Strong communication skills with IT teams, stakeholders, and users
- Ability to document processes and provide training
- Organizational & Team Skills:
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities
- Team collaboration mindset
- Other Requirements:
- Strong customer relationship skills
- Full proficiency in English (French is a plus)
- NATO nationality requirement
- NATO SECRET clearance (or national equivalent)