Provide ITSM support for incident, problem and change management processes
Document ITSM activities and maintain process efficiency
Develop and maintain dashboards tracking operational and financial KPIs
Generate reports on system performance, incident trends and cloud expenditures
Monitor and manage cloud expenses across AWS and Azure; implement cost optimization strategies
Support budget planning, invoice processing, reconciliation and financial reporting
Manage vendor contracts and ensure compliance with financial governance
Support and monitor IT service change implementation, including scheduling and status reporting
Deliverables
Twenty-eight weekly sprints deliverables, each with specified outputs and acceptance criteria
Delivery Acceptance Sheet (DAS) for each sprint, signed by NCIA Point of Contact
Dashboards and reports covering operational metrics, financial expenditures and change management
Coordination and reporting
Daily status update meetings and activity planning via conference calls
Verbal sprint review reports and written reports delivered within three days post-sprint
DAS signed by NCIA POC accompanying each invoice
If you're interested in this opportunity and would like to learn more, please fill out the form below, and a member of our team will get in touch with you shortly.
