Oracle Applications Functional SME for Financials

Location: NCIA, Braine l’Alleud, Belgium

Duties & Role:

Under the overall direction Service Area Owner and Service Delivery Manager, the following activities will be supported:

• Being responsible for the assigned business applications and
• Log and track support incidents using the helpdesk ticketing Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
• Providing 2^nd and 3^rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
• Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
• Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.
• Providing time estimates for the development and implementation of new
• Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
• Active contribution to relevant projects or service operation across Service Lines where integration is
• Participating/attending job-related conferences and trainings in order to keep the knowledge and
• Escalate complex issues to vendor support or appropriate teams when Follow up on escalated issues to ensure timely resolution and user satisfaction.
• Providing briefings and
• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality.
• Provide users with guidance and training on best practices for using Oracle EBS Promote self-service tools and resources to empower users and reduce support requests.
• Communicate effectively with users to understand their issues and provide clear Collaborate with IT teams to resolve issues and improve service delivery.

The contractor will support in-person and on-call during core working hours (08:30 – 12:00 and 13:00 – 17:30).The measurement of execution for this work is sprints, with each sprint being planned for a duration of one week.

Deliverable:

The following are expected from this statement of work:

• Complete the activities/tasks agreed in each spring
• Produce sprint completion reports (format: e-mail update), which include details of activities performed and the list of the deliverables of the week.
• The contractor will participate in the daily ‘touch points’ as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
• Payment schedule will be according to payment milestones upon completion of 4 consecutive sprints. Upon completion and validation of each sprint and at the end of the monthly milestone, following the acceptance of the sprint report.
• The NCIA team reserves the possibility to exercise a number of options, based on the same scrum deliverable timeframe, at a later time, depending on the service priorities and requirements.
• The payment shall be dependent upon successful acceptance of the sprint report and the delivery acceptance sheet (das) – (annex a) including the EBA receipt number.
• Invoices shall be accompanied with a delivery acceptance sheet (annex a) signed by the contractor and the NCIA POC

Skill, Knowledge & Experience:

The consultancy support for this work requires an experienced Support Engineer (L3 Support) with the following qualifications:

• A minimum of 15 years of practical experience with Oracle E-Business Suite R12.X Financials and Purchasing application of which at least 10 years with Oracle E-Business Suite 2including but not limited to:

1. experience with Oracle General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting;
2. experience with E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level;
3. Experience with budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes;
4. Ability to perform a range of Financials associated duties (reconciliation, consolidation, revaluation);
5. Understanding month-end and year-end processes of predefined sub-ledgers and General Ledger;
6. Understanding all aspects of Finance related reporting, including but not limited to identification of appropriate standard reports and the development of any additional reports required;
7. Thorough understanding of bank reconciliation process and use of electronic banking payment formats;
8. Knowledge of and experience with all different finance approval workflows (Accounts Payable, Purchasing, General Ledger);
9. Experience with tools that work close together with Oracle EBS like Appdefend, Wands, More4Apps Wizards is a must;
10. Experience with Oracle EPM, APRO Invoice Automation and Kyriba is a plus;

• The last work experience must demonstrate a 36 months sustained period of performance on the previous 2 most recent assignments.
• Experience working both in a functional role on a project as well as delivering support in operations and

This support is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance.

The proposed person to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service.

Travel:

There may be requirements to travel to other sites within NATO for completing these tasks for periods not exceeding 2 weeks.

Travel expenses are out of scope and will be borne by the NCI Agency separately in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.