Location: Brussels, BE
Duties & Roles
- Deliver daily configuration and patch management services
- Maintain and update the CMDB in collaboration with SMC team
- Document configuration changes in designs, work packages, security specs, and technical diagrams
- Ensure NATO/industry naming conventions are applied throughout the CSU
- Support and possibly deputize for Change Manager and Transition Manager as needed
- Organize and lead configuration-related coordination meetings (e.g., CAB, delivery panels)
- Generate and present reports on configuration compliance and service performance
- 2+ years of hands-on Configuration Management experience
- Strong experience in ITSM environments, including configuration and change tools
- Background working with infrastructure projects or service delivery organizations
- Familiarity with secure/classified environments is a plus
Education, Experience and Training (essential)
- Higher vocational education with 3 years post-related experience
- ITIL v3 or v4 Foundation certification is required
- (Desirable) Additional ITIL certifications or courses on configuration/transition
- Confident and systematic; can work independently and proactively
- Comfortable managing technical documentation and working with multinational teams
- Ready to handle backup roles (Change Manager, Transition Manager) as needed
- Strong communication and coordination skills for both technical and process stakeholders
- Must be able to work primarily on-site in Brussels (limited telework)
- Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting
- Experience with CMDB population, maintenance, and compliance
- Familiar with NATO and industry-standard naming conventions
- Able to manage configuration documentation, versioning, and patch lifecycle data
- Proficiency in BMC Remedy ITSM Suite or similar tools
- Comfortable working with service management data, reporting tools (e.g., Power BI, Smart Reporting), and process automation
- Able to work closely with Change Manager to organize and lead
- Provides backup for Service Transition Manager (e.g., delivery panels, proposal meetings)
- Basic to intermediate skills in data modeling and structuring
- Familiarity with database platforms (e.g., MS SQL, Oracle)
- Experienced in interpreting and documenting complex IT
- Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas
- End-to-end configuration management and patch planning practices
- Strategic contribution to CM policies and documentation
- Understanding of ISO/IEC standards (e.g., ISO 9000, 20000, 27000) is a plus
- NATO-specific documentation and naming standards (can be learned on the job)
- Reporting, compliance tracking, and corrective action planning