Deadline: June 30, 2026

Solution Support Engineer

Location:The Hague, NL

Duties & Role: 

Solution architecture

  • Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
  • Identifies and evaluates alternative architectures and the trade- offs in cost, performance and scalability.
  • Determines and documents architecturally significant
  • Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
  • Supports projects or change initiatives through the preparation of technical plans and application of design principles.
  • Aligns solutions with enterprise and solution architecture standards (including security).

Requirements definition and management

  • Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined
  • Assists in the definition and management of
  • Assists in the creation of a requirements
  • Assists in investigating and applying authorised Systems development management
  • Plans and drives systems development projects which support the organisation’s objectives and plans.
  • Selects, adopts and adapts appropriate systems development methods, tools and techniques.
  • Ensures that stakeholders are aware of required resources and that they are made available.
  • Facilitates availability and optimum utilisation of
  • Monitors and reports on the progress of development
  • Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
  • Develops road maps to communicate future development Network design
  • Specifies the technical configurations and components required for a small network or a network segment in a more complex
  • Follows organisational architectures and standards.

Application support

  • Follows agreed procedures to identify and resolve issues with
  • Uses application management software and tools to collect agreed performance statistics.
  • Carries out agreed applications maintenance Release and deployment
  • Uses approved tools and techniques for specific deployment
  • Administers the recording of activities, logging of results and documents technical activities undertaken.

Skill, Knowledge & Experience:

Education: A minimum requirement of a Bachelor’s degree at a nationally recognised/certified university in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Experience:

  • Experience with diagnosing and resolving technical issues related to software, hardware, and integrations.
  • Proficiency in debugging, log analysis, and identifying root causes of problems.
  • Experience with cloud platforms (e.g.: AWS, Azure, Google Cloud)
  • Knowledge of APIs and basic integration
  • Ability to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process.

Experience in a customer-facing role, such as technical support, customer service, or help desk.

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