Location: The Hague, NL
Duties & Role:
- Develop and execute change management strategies for outsourcing transitions.
- Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps.
- Align change plans with business goals, CPO policies, and legal requirements.
Communication Leadership
- Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences.
- Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications.
- Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust.
Stakeholder Engagement
- Partner with CPO, Legal, IT, and Operations to coordinate change activities.
- Facilitate workshops, feedback sessions, and training to support adoption and morale.
- Act as a trusted advisor to senior leaders on communication tone, timing, and strategy.
Monitoring & Reporting
- Track change adoption metrics and communication effectiveness.
- Adjust strategies based on feedback, pulse surveys, and business outcomes.
- Provide regular updates to leadership on progress, risks, and mitigation plans.
Skill, Knowledge & Experience:
- Bachelor’s or Master’s degree in Communications, Business, HR, or related field.
- 5+ years in change management and business communication, transformation, preferably in outsourcing or shared services environments.
- Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter’s 8-step Change Model).
- Excellent communication, leadership, and interpersonal skills.
- Experience and ability to influence and engage stakeholders at all levels of the organization.