Interim Configuration Manager

Location: Brussels, BE

Duties & Roles

Deliver daily configuration and patch management services
Maintain and update the CMDB in collaboration with SMC team
Document configuration changes in designs, work packages, security specs, and technical diagrams
Ensure NATO/industry naming conventions are applied throughout the CSU
Support and possibly deputize for Change Manager and Transition Manager as needed
Organize and lead configuration-related coordination meetings (e.g., CAB, delivery panels)
Generate and present reports on configuration compliance and service performance
2+ years of hands-on Configuration Management experience
Strong experience in ITSM environments, including configuration and change tools
Background working with infrastructure projects or service delivery organizations
Familiarity with secure/classified environments is a plus

Education, Experience and Training (essential)

Higher vocational education with 3 years post-related experience
ITIL v3 or v4 Foundation certification is required
(Desirable) Additional ITIL certifications or courses on configuration/transition
Confident and systematic; can work independently and proactively
Comfortable managing technical documentation and working with multinational teams
Ready to handle backup roles (Change Manager, Transition Manager) as needed
Strong communication and coordination skills for both technical and process stakeholders
Must be able to work primarily on-site in Brussels (limited telework)
Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting
Experience with CMDB population, maintenance, and compliance
Familiar with NATO and industry-standard naming conventions
Able to manage configuration documentation, versioning, and patch lifecycle data
Proficiency in BMC Remedy ITSM Suite or similar tools
Comfortable working with service management data, reporting tools (e.g., Power BI, Smart Reporting), and process automation
Able to work closely with Change Manager to organize and lead
Provides backup for Service Transition Manager (e.g., delivery panels, proposal meetings)
Basic to intermediate skills in data modeling and structuring
Familiarity with database platforms (e.g., MS SQL, Oracle)
Experienced in interpreting and documenting complex IT
Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas
End-to-end configuration management and patch planning practices
Strategic contribution to CM policies and documentation
Understanding of ISO/IEC standards (e.g., ISO 9000, 20000, 27000) is a plus
NATO-specific documentation and naming standards (can be learned on the job)
Reporting, compliance tracking, and corrective action planning