Technical Support for Oracle Applications

Location of Performance: NCIA, Braine l’Alleud, Belgium

Duties & Roles

Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will
be supported:

•  Technical support services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro)
  both for projects and in-service support. These services are further detailed in the points below.
• Providing 2nd and 3rd line support to the assigned business applications, by responding to service
  requests, investigating and resolving incidents and problems, communicating solutions or advices to
  customers and users on changes and improvements based on best business practices.
• Support in contributing to the gathering, analysis, setup, design and documentation of new
  requirements and change requests.
• Support in developing and reviewing documentation such as requirements, definitions, functional and
  technical design documents, system specifications or other deliverables.
• Support in providing time estimates for the development and implementation of new requirements.
• Support in ensuring full lifecycle tests of requests for change before they are presented to the user for
  user acceptance testing.
• Active support and contribution to relevant projects or service operation across Service Lines where
  integration is required.
• Participating/attending job-related conferences and trainings in order to keep the knowledge and
  expertise up-to-date.
• Providing briefings and presentations.

Skill, Knowledge & Experience

The consultancy support for this work requires an experienced Oracle E-Business Suite Developer with the
following qualifications:
A minimum of 10 years recent practical experience as an Oracle E-Business Suite Developer, demonstrating a 24
months sustained period of performance on the previous 2 most recent assignments.

• Detailed knowledge of and experience with Oracle E-Business Suite 12.2 (or higher) focusing on Oracle EBusiness Suite development, including but not limited to:

1. advanced knowledge of and experience with SQL and PL/SQL;
2. experience with Oracle E-Business Suite Workflow and Developer tools;
3. experience with Oracle Application Framework (OAF) development;
4. experience of working with Oracle Discoverer, Financial Statement Generator, Application
5. Desktop Integrator (ADI), Web ADI and XML Publisher;
6. detailed understanding of the Oracle E-Business Suite Release 12.2 (or higher) data model;
7. experience in working under software development methodology and with software
   implementation lifecycle;
8. knowledge of accounting fundamentals and experience in the development and maintenance
   of financial software;

• Experience of writing detailed technical documents based on functional design documents
• Knowledge of and experience with developing in an Oracle Application Express (APEX) application
  environment integrated with Oracle E-Business Suite.
• Knowledge of and experience with Oracle E-Business Suite Integrated SOA Gateway (ISG).
• Strong analytical, problem-solving, and organizational skills
• Experience providing L2/L3 support
• Familiarity with configuration management/versioning procedures and tools
• A team player attitude and be a good communicator.